Open position · Switzerland

Team leader

Leads the advisory team, ensures the quality of processes and works closely with the board on the evolution of service and the portal.

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What are you going to do

The day to day.

Guide and develop consultants on a daily basis.

Ensure that each process has a responsible person, deadlines and history in order.

Handle the most complex cases and situations where the client needs to escalate.

Take what the front line learns to the board to improve the service and portal.

What we are looking for

Experience leading teams, preferably in counseling, insurance or financial services.

Good knowledge of the Swiss market and its rules.

German and Portuguese; other languages count.

Clear and direct way of communicating, focusing on the customer and not just on numbers.